Return & Replacement Policy

Effective date: 21 August 2026 · Website: namaveda.in · Operated by: Ldelight Solutions Pvt. Ltd.

Our products are sacred items that are energised specifically for the buyer, so we cannot accept change-of-mind returns. We do, however, stand fully behind what we ship: if your order arrives damaged, defective, or is not what you ordered, we will replace it free of charge (or refund you in full if a replacement is not available).

1. What is covered

• Item damaged or broken in transit
• Manufacturing defect (e.g. cracked bead, broken thread/capping, misprinted yantra)
• Wrong item, wrong size/variant, or missing item

Requests must be raised within 3 days of delivery. Items must be unused and in original packaging with the invoice.

2. What is not covered

• Change of mind, or the product “not feeling right” — please talk to our astrologer before ordering if you are unsure
• Rudraksha, yantras, malas and other energised (abhimantrit) products once worn or installed
• Consumables and ritual items (incense, camphor, oils, etc.)
• Natural variations in colour, size, grain or shape of Rudraksha, wood and natural stones — these are signs of genuineness, not defects
• Damage caused after delivery (mishandling, water, heat, chemicals)

3. How to raise a return or replacement

1. Within 3 days of delivery, email [email protected] or WhatsApp us with your Order ID, a short description, and clear photos or an unboxing video of the item and packaging.
2. We review and respond within 1–2 working days. For damaged/wrong items we arrange a free reverse pickup from your address wherever our courier partners offer it; otherwise we reimburse reasonable return courier charges.
3. Please pack the item securely in its original packaging. If pickup is not available, ship it to the return address below and share the tracking number with us.
4. Once the item is received and inspected (within 2 working days of arrival), we dispatch your replacement — or process a refund if the item is out of stock.

4. Refunds

• Approved refunds are credited within 7–10 working days to the original payment method.
• For Cash on Delivery orders, refunds are made to the UPI ID or bank account you provide.
• Original shipping charges are refunded when the return is due to our error (damaged, defective or wrong item).

5. Return address

Nama Veda (Ldelight Solutions Pvt. Ltd.)
A-7, Second Floor, Sector 10, Noida, Uttar Pradesh 201301, India
Please do not send any item without first emailing us — unannounced parcels cannot be tracked to your order.

6. Contact

Email: [email protected] · Mon–Sat, 9 AM – 7 PM IST. See also our Cancellation & Refund Policy and Shipping Policy.