Answers to the questions we get asked most. Still stuck? Contact us — we reply within a few hours.
What products do you sell?
Authentic Rudraksha beads, malas and bracelets, Karungali (ebony) malas, natural crystals and gemstone jewellery, yantras, idols, Feng Shui & Vastu décor, and personalised astrology services such as Kundali reports.
Are your Rudraksha and crystals genuine? Are they lab-certified?
Yes. Rudraksha and gemstones are sourced from trusted suppliers and lab-tested for authenticity; the certification is mentioned on each product page. We never sell dyed, treated or resin-filled beads as natural.
Are the products energised (abhimantrit)?
Yes. Rudraksha, yantras, malas and Karungali items are energised by Vedic pandits with the appropriate mantras before dispatch. You can wear or install them directly; simple usage steps are included with the product and on the product page.
How do I place an order?
Browse the store, tap Add to Cart or Buy Now, and complete the quick checkout with your name, mobile number and address. You can order as a guest — no account is required.
What payment methods do you accept? Is Cash on Delivery available?
We accept UPI, debit/credit cards, net banking and wallets through Razorpay, and Cash on Delivery (COD) across India. Prepaid orders get an automatic 10% discount (12% on orders of ₹999 and above).
How long does delivery take?
Orders are packed and energised within 1–2 business days and usually delivered in 3–7 business days across India (a little longer for remote PIN codes). You will receive tracking details by email/SMS/WhatsApp once dispatched.
What are the shipping charges?
Free shipping on orders of ₹499 and above. A flat ₹100 delivery charge applies to orders below ₹499. There is no extra charge for COD.
Do you ship outside India?
Not at the moment — we currently deliver within India only. If you are abroad, email us and we will let you know when international shipping opens.
Can I cancel my order?
Yes, within 24 hours of placing it, provided it has not been dispatched. Email [email protected] or WhatsApp us with your Order ID. Once shipped, an order cannot be cancelled.
What is your return / replacement policy?
Because our products are sacred and energised for you, we accept returns only if the item is damaged, defective or different from what you ordered. Report it within 3 days of delivery with photos or an unboxing video and we will send a free replacement (or a full refund if the item is out of stock). Full details: Return Policy.
How do refunds work?
Approved refunds are credited to the original payment method within 7–10 working days. For COD orders we refund to your UPI ID or bank account.
Will I get a GST invoice?
Yes. A GST invoice is emailed with every order. Prices shown are inclusive of GST.
Which Rudraksha or remedy is right for me?
Use the “Talk to our Astrologer” chat on the site or WhatsApp us on +91 97170 14636. Share your concern (health, career, peace, protection) or your birth details and we will guide you — free of charge.
How do I track my order?
Use Order Tracking with your Order ID and email, or the tracking link sent to you after dispatch.
Do you have a physical store?
Nama Veda operates online only. Registered office: Ldelight Solutions Pvt. Ltd., A-7, Second Floor, Sector 10, Noida, Uttar Pradesh 201301, India.
How can I contact customer support?
Email [email protected], call or WhatsApp +91 97170 14636 (Mon–Sat, 9 AM – 7 PM IST), or use the chat widget on any page.
